"They tried to get us to sign a non-disclosure
so people won't find out how shady they are, but we
"Fought for weeks to come to a resolution, but
not allowed to bad-mouth them on line - no BBB, no Angie's
List, nothing w/out a financial hit for telling the
whole story and identifying the specific company involved."
Are you a disgruntled CertaPro
Painters customer or franchisee who might be interested
in pursuing a lawsuit?
"The person was glazing the window above, dropped
the glazing on the deck and now it is PERMANENTLY STAINED!
Paid 15,000.00 for the deck the year before! "
Document and report suspected use of undocumented
migrant workers ("illegals"):
Undocumented workers can be taken advantage of: Lower
wages, no overtime pay, no benefits, no coverage for
on-the-job injuries, unpaid hours. If you suspect undocumented
workers are being used: Obtain and record as much information
as you can (vehicle information, license plate numbers,
workers' names, photos, calendar record of events, Certapro
assurances, etc.). Be sure to record the franchisee's
name and contact information.
U.S. Customs and Immigration Enforcement also accepts
anonymous tips via their toll free tip line. Call the
line at (866) 347-2423. Do not report a company by phone
if you have already done so online, however. When asked,
provide as much information about the situation as possible.
You should be able to give the name of the company and
details about the undocumented workers. If you want,
you can provide your name and contact information when
making a tip, but you can remain anonymous if you prefer. Related
Numerous complaints have been directed at CertaPro Painters.
to be expected when a company uses subcontractors.
The subcontractors may be paid only about half of what
the customer pays for the paint job.
FDD (Franchise Disclosure Document) given to prospective
buyers of its franchise:
Painters Complaints May Originate From
"No Experience Required"
Certapro Painters sells franchises telling prospective
buyers "no experience required". You can imagine
what happens next.
may have to do a lot of on-the-job learning.
And, of course, we learn from our mistakes.
CertaPro Painters Complaints
May Originate With
(Pick One: Quality or Quick)
CertaPro franchisees may use subcontractors.
Using subcontractors can have mixed results.
The subcontractor may receive only 50% or so of the
price of the job.
subcontractor my be focused on "quick".
"Quality" and "Quick" may not be
Painters Pricing High":
A Certapro Painters' franchisee has to pay about 5%
royalty and 3% advertising fees. That's 8% which a non-franchise
painter won't have to pay. There could be several reasons
for a higher CertaPro
price. But if the CertaPro franchisee uses subcontractors,
there might be room for bargaining (in which case the
subcontractor may simply be paid less).
CertaPro Painters Franchise Complaints:
A History of Franchise Failure
CertaPro franchisees are usually great people who work
However, they may find themselves in over their heads...many
out of business. I suspect that, for most, it's
for financial reasons.
Certa ProPainters' marketing may be dubious in terms
of its veracity.
or its agents, have flooded the web with all sorts of
marketing propaganda, including a number of "franchisee
testimonials". Take them all with a grain of salt.
Many of them may be relatively new franchisees whose
"minimum annual franchise fee" has not yet
franchisees failure rate may be 90% or higher.
The Customer Review Claims Hyped?
claims it contacts all customers to get a rating. I
doubt it. When I was a franchisee, a third-party firm
called customers when a job was complete. But they were
only able to get freedback from maybe half of my customers.
I don't believe ALL CertaPro customers provide feedback
to CertaPro (or its agent).
example of how CertaPro's claims about customer satisfaction
may be misleading or inaccurate:
Note: I believe this franchisee, like so many others, eventually went out of business.
Certapro Painters hired Aviatech, a "reputation management" company, to try to bury websites and videos which were critical of the Certapro franchise, and they have attempted to publish their own Certapro "review" sites. They have flooded the web and YouTube with propaganda and misrepresentation.